Returns Policy
Thank you for shopping at WALTER JAMES COX SOLE MBR LLC. We want you to be completely satisfied with your purchase of our women’s footwear. If you are not entirely happy with your purchase, we’re here to help.
1. Returns
1.1 Eligibility: You may return unworn and undamaged merchandise purchased directly from our website within 30 days of the delivery date.
1.2 Condition of Returned Items: All returned items must be in their original condition, unworn, and with all original tags attached. We reserve the right to refuse returns that do not meet these criteria.
1.3 Return Process:
- Initiating a Return: To initiate a return, please contact our customer service team at coxwalter2001@gmai.com or call us at +1 813 709 2002. Please provide your order number and reason for the return.
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item).
- Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, a refund will be processed to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.
2. Exchanges
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired item.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at coxwalter2001@gmai.com. We will gladly assist you with a replacement or refund.
4. Contact Us
If you have any questions regarding our Returns Policy, please contact us at:
WALTER JAMES COX SOLE MBR LLC
602 W BANKHEAD ST STE A
NEW ALBANY, MS 38652
Email: coxwalter2001@gmai.com
Phone: +1 813 709 2002
5. Changes to This Policy
We reserve the right to update or change our Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
